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About the ASU

The Australian Services Union is one of the largest and most diverse unions in Australia with members across a wide range of industries.

Formed in 1993 through the amalgamation of the Federated Clerks Union (FCU), the Municipal Employees Union and the (original) Australian Services Union (ASU), today’s ASU has evolved into a decentralised, modern union with branches in every state.

Coverage

The Victorian Private Sector Branch covers office, customer service and airline ground staff employees in private industry. Just about anyone doing “office work” in the private sector is eligible to join. Our members are call-centre agents, customer service reps, administrators, airline ground staff, clerks and more. Although ASU members work in a wide variety of sectors, they are united by their common interest in ensuring decent pay and conditions at work.

Find out more about the industries that we cover.


ASU Assist

The ASU operates “ASU Assist” a union helpline to ensure members are able to readily access advice and information specific to their own concerns at work.

We encourage our members with an queries or concerns to contact our ASU Assist Industrial Officer on (03) 9342 3300. All discussions are free and confidential for our members.

Non Members

Non members are encouraged to explore the benefits of union membership and should also contact ASU Assist.

How can ASU Assist me?

ASU Assist give you the expert advice and ongoing support you need to resolve the situation the best way you can. Advice includes;

  • Grievance handling
  • Award, Contract and Agreement enquiries
  • Workplace Bullying and Harassment
  • WorkCover
  • Dismissal
  • Union Membership Enquiries
  • Union Membership Benefits and Services

In any conflict at work the best thing you can do for yourself is to know:

  • Your rights
  • Procedures and policies
  • And all possible outcomes

By working together we can help you construct your best alternative in resolving the situation before the negotiation.

Industries that the ASU cover include:

 

Airlines

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Includes businesses such as:

  • Qantas
  • Jetstar
  • Virgin
  • Menzies Aviation Services
  • DNATA
  • Overseas Airlines – United, Singapore, Emirates etc
  • Tiger
  • REX

Manufacturing

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Includes businesses such as:

  • NEC
  • Siemens
  • Holden
  • CUB
  • Sigma

Legal

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Includes businesses such as:

  • Slater and Gordon
  • Ryan Carlisle Thomas
  • Maurice Blackburn Cashman

Not-For-Profit

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Includes businesses such as:

  • Oxfam Australia
  • Environment Victoria
  • RACV
  • Australian Volunteers International
  • UCCO

General Admin and Clerical

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  • Clerical and administrative workers across private industry

Gaming and Wagering

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Includes businesses such as:

  • Tabcorp Oncourse
  • TAB Branches
  • Tabcorp permanent staff

Customer Service Centres

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Includes businesses such as:

  • Publicis Loyalty
  • Tenix
  • Foxtel
  • AEGIS
  • SALMAT
  • Call Active
  • Other in-house call centres across industries

Retail

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Includes businesses such as:

  • Target Head Office
  • Coles Myer Ltd
  • Woolworths Head Office

Transport

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Includes businesses such as:

  • TNT
  • Toll
  • Armaguard
  • Chubb
  • Brinks
  • Startrack
  • DHL