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Media Releases

Call Centre Code represents best practice for workers, industry and government

21 February 2017

The ASU has welcomed the launch of a new Call Centre Code with the Victorian Government, describing it as best practice for government procurement of outsourced call centre services. The Call Centre Code dictates minimum standards in the call centre industry, a large employer with an important role in providing many essential government services.  It

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Media Releases

Qantas ground staff EBA ground-breaking

13 October 2016

Qantas ground staff EBA ground-breaking The new Qantas ground staff EBA has been hailed as ground-breaking by the union leadership following a 93% vote in favour of the EBA by members. As well as pay increases, the EBA contains domestic and family violence leave and family friendly provisions which help address retirement income inequality.  The

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Media Releases

ASU to fight Salmat jobs

28 May 2015

The Australian Services Union has today called on Transurban to stand by Australian workers as its call centre supplier, Salmat announced it will axe around 50 jobs from its call centre in Melbourne and offshoring jobs to Manila. ASU Victorian Private Sector Branch Secretary, Ingrid Stitt, said that the move by Salmat was simply unconscionable

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