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General Updates

Call Centre Code represents best practice for workers, industry and government

21 February 2017

The ASU has welcomed the launch of a new Call Centre Code with the Victorian Government, describing it as best practice for government procurement of outsourced call centre services. The Call Centre Code dictates minimum standards in the call centre industry, a large employer with an important role in providing many essential government services.  It

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General Updates

Qantas Abandons Australian Call Centre Jobs – Again!

2 February 2017

At a time when Australians are crying out for more investment in jobs and skills, Australia’s national carrier Qantas has decided to change provider for their frequent flyer loyalty program.  This decision, made with the stroke of a pen by some highly paid Executive with a Sydney harbour view, means that over 100 loyal and

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General Updates Industry Bulletins

Key facts: Qantas / ASU EBA 11

12 October 2016

The new Qantas / ASU EBA 11 is a big win for ASU members, delivering better pay and conditions, improved job security and more flexible and fairer working arrangements.  The agreement has benefits for all Qantas ground staff, across the country. After sticking with the airline through the toughest of times, workers deserve reward for

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