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General Updates

Penalty rates decision an attack on hard working shift workers

23 February 2017

Fair Work Commission’s decision to reduce Sunday penalty rates for retail, fast food and hospitality workers is a bitter blow to household budgets, and the working rights of thousands of Australians. Hospitality, restaurant, fast food, retail and pharmacy workers will have their Sunday penalty rates cut between 25% and 50%. Public holiday pay was also

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General Updates

Call Centre Code represents best practice for workers, industry and government

21 February 2017

The ASU has welcomed the launch of a new Call Centre Code with the Victorian Government, describing it as best practice for government procurement of outsourced call centre services. The Call Centre Code dictates minimum standards in the call centre industry, a large employer with an important role in providing many essential government services.  It

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General Updates

Qantas Abandons Australian Call Centre Jobs – Again!

2 February 2017

At a time when Australians are crying out for more investment in jobs and skills, Australia’s national carrier Qantas has decided to change provider for their frequent flyer loyalty program.  This decision, made with the stroke of a pen by some highly paid Executive with a Sydney harbour view, means that over 100 loyal and

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