ASU, Standing up for Casuals in Call Centres
This week the ASU has issued SERCO with a please explain over the disgraceful cancellation of shifts with only an hours’ notice.
Serco has previously stated that Casual employees need to give 6 weeks’ notice to request unpaid leave. Unplanned Leave (UPL/UPA) is a metric that Serco constantly refers to when performance managing Casual employees.
It is unfair that whilst Serco are advertising 400 new positions at Essendon, casuals at other sites are having their shifts cancelled.
Its time Serco began showing Casual employees some respect. It’s unfair that Casuals are expected to organise their lives around Serco’s whims only to have the right pulled out from underneath them with an hours’ notice.
The ASU believes Serco has a responsibility to consult with employees and their unions before making changes, regardless of whether you are a casual or permanent employee.