ASU members would be forgiven for thinking that the telephone sales strategy is being made up as they go along. The conflicting information we have been given since the closure of the Melbourne and Brisbane centres was announced certainly supports this contention and the meeting between your ASU reps and the company on 23rd September…
The ASU has been advised this morning by Qantas that it is now their intention to put more telephone sales jobs in Auckland instead of in Hobart as was initially promised. Now Qantas says that the company is “segmenting” the business so that Hobart will become the “Premium Service Call Centre” while Auckland will be…
The Australian Services Union slammed Qantas for creating new call centre positions in New Zealand when its Melbourne call centre operations are set to close mid next year. ASU Victorian Assistant Branch Secretary, David Leydon, said that the union has sought transparency from the company throughout the process but that this shows that Qantas is…
The Australian National Audit Office (ANAO) is currently seeking the views of ASU members to gauge the effectiveness of the Australian Taxation Office (ATO) in ensuring employers comply with their Superannuation Guarantee obligation payments to employees.. There are many instances when employers fail to make regular payments, and put members’ entitlements at risk. For example,…
The ASU has recently had a number of enquiries from members being forced to attend medical examinations conducted by a medical practitioner of the employer’s choice. Some employers have also sought more detailed information from the employee’s medical practitioner regarding the nature of the employee’s sick leave. The particular issues raised have been different depending…
Since 1 January 2014 the Fair Work Commission, under new legislation introduced by the former Gillard Government, has been able to deal with complaints regarding bullying at the workplace. The powers of the Commission enable it to conciliate between the parties. If that cannot be achieved, it can then make necessary orders in relation to…
The ASU receives many enquiries from members who are facing the prospect of being made redundant (or retrenched). Being retrenched can be a very unpleasant process which can be emotionally and psychologically draining but the ASU can assist you in dealing with a redundancy and whether it is being or has been done an appropriate…
Members often ask if they are entitled to a pay rise. ASU members’ terms of employment can vary. Below is a general summary for members to consider, though you may need to keep in mind that these don’t always apply to everyone. Members who have concerns regarding their pay and how to go about getting…
Yesterday the Fair Work Commission held a conciliation conference between the ASU and Qantas in relation to the union’s application of a dispute over the Hello World Incentive Scheme. Qantas management as your employer were represented and representatives of Hello World also attended the hearing. Commissioner Johns heard the ASU concerns about the incentive scheme…
It’s Equal Pay Day today! Dear ASU women, The struggle for equal pay is something our union takes very seriously. We have been at the forefront of fighting for pay equity for decades. Despite these ongoing efforts, and some great victories in key sectors, overall the pay equity gap is getting worse in Australia and…
Supermarket chain Coles has confirmed it will axe almost 440 jobs from its Melbourne support centre. A statement from the Australian Services Union said the magnitude of the losses was deeply worrying.
After much speculation, Coles has today confirmed with the Australian Services Union the parameters of its massive restructure this morning in its Tooronga offices in Melbourne. ASU Branch Secretary, Ingrid Stitt, says that she is glad that jobs will not be offshored but still maintains that job losses of this magnitude is deeply worrying in…