Yesterday the Australian Services Union notified a dispute with Fair Work Australia because of concerns about the performance Management & Productivity scheme at QBT.
We have done this because despite the union’s attempts to raise concerns with the proposed scheme, JTG management have seen fit to roll out this scheme including performance management measures for those staff they say are not meeting the required productivity targets.
We have the following concerns about the scheme:
- Unequal distribution of high point earning tasks, therefore limiting some staff’s ability to reach targets
- Inaccuracies with the productivity reports and points statements
- Unachievable target requirements
- Sick days taken into account when averaging statistics
- Use of the productivity scheme to performance manage staff despite previous commitments to the ASU that this would not be the case.
For Qantas staff who have been in the QBT for many years this does represent a major shift in emphasis from a strong customer service culture to one where the emphasis is on sales and reaching targets. No-one is suggesting that JTG don’t have the right to manage the business. But staff deserve to have their legitimate concerns listened to free from the pressure of being placed under an individual performance improvement program.
The ASU will advise when a hearing date has been set.
For further information please contact your local ASU Delegates or ASU Organiser Imogen Sturni.
Not a member? Join your Union today
Join online at www.asu.asn.au/asujoin