Contract Call Centre Award Increases 1 July 2023

Union members have successfully fought for a 5.75% increase in Award wages from 1 July 2023.    Classification Minimum weekly rate (Full time) Hourly rate Annual Pay Annual Leave   Customer Contract Trainee $914.95 $24.08 $44,558.02 $640.46 Clerical and Administration Officer Level 1 $914.95 $24.08 $44,558.02 $640.46 Customer Contact Officer Level 1 $944.98 $24.87 $46,020.62…

Taking a stand at Serco TCS

For the past two months the ASU and CPSU have been actively negotiating with SERCO for a fair new enterprise agreement. As you all know, the Unions had to drag SERCO to the negotiating table after they restructured operations, delayed bargaining and changed the job descriptions of many employees leading to job losses and pay…

No Deal Emirates

Emirates staff are standing together and voting NO to Emirates proposed Agreement.  Emirates staff have been negotiating their pay and conditions with management for over a year, but the company is yet to make a reasonable offer.  Emirates staff just want the company to respect and value their loyalty and experience with the company. The…

Staff reject Emirates’ offer

All the way through bargaining Emirates has taken a hard-line on all proposals put forward by employee representatives. From mid-2016, the ASU has tried to renegotiate the 2014 Agreement with Management on behalf of ASU members. In consultation with you and other bargaining reps, we put a comprehensive list of claims to Emirates. Emirates’ was…

ASU says Vote NO at Emirates!

Emirates will roll the dice and put an inferior Agreement out to vote. Your Union and bargaining representatives met with Emirates on Wednesday, 7 June 2017 to talk through Emirates’ draft replacement Agreement. The low pay offer was not discussed further, however Emirates has been put on notice about significant anomalies in their proposal. Earlier…

Emirates Staff have too much to lose

The ASU and bargaining representatives met with Emirates again this week. To date there has been 5 meetings since mid-September 2016. The bargaining team, made up of Unions and bargaining representatives are extremely unhappy with Emirates delays in responding to our key claims and have stated this. Additionally Emirates are still pushing forward with their…