Qantas: We need more staff, not overseas call centres The ASU is calling on Qantas to immediately provide more on the ground support to address the current blowout in call wait times, including the re-opening of on-Airport support desks which were closed during COVID and greater staffing numbers in the Hobart Contact Centre. We know…
Fair Work Commission approves new Virgin ASU Agreement We are pleased to advise that the Fair Work Commission has approved the new Virgin Australia & ASU Guest Services & Guest Contact Centre Agreement 2020. On 2 February 2021 the Fair Work Commission approved your new enterprise agreement. This means it will come into force on…
On 3 December, ASU representatives met with Qantas management to discuss the proposed restructure of Airports. Qantas continues to say skilled customer service professionals at Airports and Lounges will be made redundant, but it can’t answer basic questions about the new ‘innovations’ they say will replace them. Qantas struggled to answer basic questions about how…
Qantas has announced that it will outsource below wing work (ramp, baggage and aircraft presentation) at 10 Australian airports. We understand that Qantas considered a TWU-led in-house bid, but rejected that proposal because it did not offer enough cost-savings to the company. We stand in solidarity with all workers affected by this shocking decision. The…
The ASU have been saying to Jetstar that they needed to think about resourcing a likely boost to available work from December 2020 and now they are scrambling to find the staff. The ASU has been meeting regularly with Jetstar to hear about improving flight schedules, returning to work after stand down and getting rostering…
We’ve called on Jetstar to adopt a set of measures to fix front of house (FOH) rostering and make it fair! ASU delegates and organisers met with Jetstar on Friday 6 and Tuesday, 10 November to hear their response to measures. At the last meeting on Tuesday, Jetstar responded to our concerns about recalling FOH…
Your ASU representatives met with Menzies management on Friday afternoon to discuss the Annual Leave process for 2021 and rostering arrangements, particularly changes within 7 days of a shift. Annual Leave 2021 The ASU expressed concern that this announcement was made without any consultation with the union or staff. Menzies has now committed to a…
Qantas has announced a major restructure of its airport operations. So far we know that this affects sales, ticketing and baggage desks at all Australian Airports, and the MOCO function at Sydney Airport. We know that Qantas intends to make the following changes: abolishing the service desk (including for premium and frequent flyers) and sales…
We were all caught unawares late yesterday when Menzies announced that they would be making significant changes to the annual leave application process. The announcement was made without any prior notice or consultation with your union or with staff. The ASU has written to Menzies today to express our disappointment with this announcement on the…
Qantas Group job losses announcement premature and must be reversed Today Qantas has announced at least 6000 loyal hard working Qantas group staff will lose their jobs by June 2022. This announcement disproportionately affects ASU covered employees and is not only a premature action but downright wrong and our job now is to get the…
The ASU recently received correspondence from Thai Airways International (‘known as THAI’) stating that they don’t intend to apply for the JobKeeper scheme and that they believe they’re ineligible for the program. We reviewed the tax status of a number of overseas airlines, including THAI, to assess their eligibility under the government’s Coronavirus Economic Response…
By now, you should have received information about the first Virgin Australia creditors meeting from Deloitte, to your work email address. We are asking that ASU members proxy to ASU representatives Emeline Gaske and Linda White at the first creditor’s meeting. As an individual creditor you are a small creditor, but by pooling the votes…