A number of ASU members have realised that they were not paid for Public Holidays, for which they ordinarily would of worked, over the Christmas New Years Period. Employees who queried why they were not paid for these days, were told by Serco payroll that they were not entitled to Public Holiday Pay, despite being…
The ASU recently met with Serco Representatives to raise our concerns regarding the pay and classification of PAL employees. The ASU raised the concerns shared with us by Union members that the workload and work type that employees are asked to perform could not be fairly Classified as Level 1 on the Contract Call Centre…
The ASU has been invited to meet with Serco HR over the issue of pay and classifications on the Contract Call Centre Award. The ASU is always prepared to raise issues on members behalf and will be asking Serco to explain the rational for categorising employees as Level 1. However, if we are going to…
The ASU understands Serco Services Australia members are now being trained in the Older Australians line and some employees at Essendon are also being trained in processing. Whilst the ASU welcomes new opportunities for members, the question has to be asked, who benefits from this upskilling? Serco is paid by the client, Services Australia, for…