Following further representations to Qantas by the union, the ASU has received confirmation that Qantas will honour the 6 month exclusion period for staff who have been made redundant from Australian call centres who are seeking re-employment within the Qantas Group. This comes after changes to Qantas group policy at the end of 2014 which…
Today Victorian ASU Officials, Delegates and rostering committee representatives met with Qantas to try to settle issues associated with the company’s decision to change shift work rosters in Melbourne for the last 4 months of the operation at the Camberwell call centre. Based on feedback from ASU members to date, the ASU sought to resolve…
Today your ASU representatives met with Qantas to discuss a range of issues associated with Qantas’ decision last year to close the Melbourne and Brisbane call centres. Melbourne Rostering Discussions to Continue Many staff on the multi shift-work roster have been angered about plans to reduce the spread of hours in Melbourne from 24 hours…
ASU delegates and officials met with Qantas Telephone Sales and HR management in Melbourne on 29th October 2014 for an update on the redeployment, redundancy and other issues arising from the closure of Brisbane and Melbourne Centres. As usual there were more questions than answers and disappointingly there is still misinformation and inconsistencies with information…
ASU members would be forgiven for thinking that the telephone sales strategy is being made up as they go along. The conflicting information we have been given since the closure of the Melbourne and Brisbane centres was announced certainly supports this contention and the meeting between your ASU reps and the company on 23rd September…
The ASU has been advised this morning by Qantas that it is now their intention to put more telephone sales jobs in Auckland instead of in Hobart as was initially promised. Now Qantas says that the company is “segmenting” the business so that Hobart will become the “Premium Service Call Centre” while Auckland will be…
ASU delegates and officials met with Qantas management for another update on Friday 12 September 2014 in Melbourne. We discussed a range of issues including the update on the EOI numbers, Hobart recruitment, training, career transition support, the redeployment process, and Melbourne – Brisbane transfers. The company is putting in place a range of career…
Today your ASU representatives met with Qantas to discuss the outcome of the EOI process. We were provided with a high level overview of the EOI’s. What’s clear is only a small number of people have nominated to transfer to Hobart, which falls well below the 80 staff Qantas had originally predicted would transfer. Some…
Qantas has now decided to extend the time frame for all EOIs that are being sent out today in telephone sales to 1st August 2014. Earlier in the week the company had proposed that there would be 2 cut off dates for the EOIs – 4th July 2014 and 1st August 2014 if staff wanted…
ASU representatives including your ASU Delegates from Brisbane, Melbourne and Hobart met with Qantas management in Sydney on 1 July to receive an update on the call centre consolidation. Qantas gave the union an update on the EOI process and other staff related matters. This update included: Advise on how many completed EOI’s had been…